Privacy Policy

1. General Information

Xingo Embalagens Ltda, registered under Tax ID No. 62.438.429/0001-12, located at Rodovia Prefeito Aziz Lian, SP 107, Km 28,5, Gleba A.2, S/N, Borda da Mata, Jaguariúna - SP, ZIP 13916-875, is committed to protecting the personal data of its clients and website visitors, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018).

This Privacy Policy describes how we collect, use, store, and protect your personal information in the context of packaging products and solutions.

2. Data Collected

We may collect the following information:

• Identification data: Full name, Tax ID (CPF), Company Tax ID (CNPJ), date of birth
• Contact data: Email, phone number, address, company name
• Order data: Product specifications, quantities, custom requirements
• Design data: Custom packaging designs, logos, brand guidelines
• Financial data: Payment information, billing details
• Shipping data: Delivery addresses, logistics preferences
• Usage data: Order history, product preferences
• Browsing data: IP address, browser type, pages visited

3. Purpose of Data Processing

The collected data is used to:

• Process packaging orders and custom requests
• Manufacture custom packaging solutions
• Provide product specifications and quotes
• Manage production and quality control
• Coordinate shipping and delivery
• Process payments and issue invoices
• Maintain customer order history
• Provide customer service and technical support
• Send order confirmations and updates
• Comply with legal and fiscal obligations
• Improve our products and services

4. Legal Basis for Processing

Data processing is performed based on:

• Consent: When you expressly authorize the use of your data and designs
• Contract execution: To fulfill packaging product and service contracts
• Legal obligation: To comply with tax laws and commercial regulations
• Legitimate interest: For order management and customer service

5. Data Sharing

Xingo Embalagens does not sell or commercialize personal data. We may share data only with:

• Material suppliers: For raw materials procurement
• Production partners: For specialized manufacturing (with confidentiality)
• Payment processors: For transaction processing
• Shipping companies: For delivery and logistics
• Accounting services: For fiscal compliance
• Printing services: For custom design printing (with consent)
• Legal authorities: When required by law or court order

6. Data Security

We implement technical and organizational measures to protect your data:

• Secure order management systems
• Protected custom design archives
• Access controls to client data and designs
• Regular security monitoring
• Employee training on confidentiality and data protection
• Non-disclosure agreements with partners
• Confidentiality procedures
• Regular backups

7. Your Rights as Data Subject

Under LGPD, you have the following rights:

• Confirmation and access: Confirm the existence of processing and access your data
• Correction: Request correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion: Request removal of unnecessary data
• Portability: Request data portability of your designs and specifications
• Deletion: Request deletion of data processed with consent
• Information: Obtain information about data sharing
• Revocation: Revoke consent at any time
• Opposition: Object to the processing performed

8. Cookies and Similar Technologies

We use cookies to improve your browsing experience. You can configure your browser to refuse cookies.

9. Data Retention

We retain your data for the time necessary to:

• Fulfill the purposes described in this policy
• Duration of client relationship
• Custom designs: for potential reorders (with client consent)
• Order history: for service continuity and reorders
• Financial records: for fiscal purposes (generally 5 years)
• Legal prescription periods
• Exercise of legal rights

After these periods, data will be securely deleted or anonymized.

10. International Data Transfer

Your data is stored and processed in Brazil. We do not perform international data transfers.

11. Minors

Our services are intended for individuals over 18 years of age and companies. We do not intentionally collect data from minors.

12. Changes to This Policy

This Policy may be updated periodically. Significant changes will be communicated by email.

13. Data Protection Officer (DPO)

For data protection inquiries, please contact us using the information below.

14. Contact

To exercise your rights or clarify questions:

We will respond to your requests within 15 calendar days, extendable by another 15 days with justification.

15. Applicable Law and Jurisdiction

This Policy is governed by the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (LGPD). The jurisdiction of Jaguariúna/SP is elected to resolve any disputes.

Last updated: December 2025